Compliance & Legal Center

At CallCustodian, we prioritize the legality and ethical use of call recording technology. Our platform is designed to help users document conversations while providing tools to support compliance with applicable laws.

Compliance Quick Answer

Fast overview

The biggest question is usually: “Is this legal for my situation?” Here’s the quick version.

  • We play a disclosure before recording begins. Callers hear it before the call connects.
  • You control access and retention. Only you can access recordings in your account, and you can delete them.
  • If someone refuses, they can hang up. In that case, no recording is created.
  • Bottom line: We provide automated recording notice and tools to support compliance; you remain responsible for using the service lawfully.

Call Recording Laws

Call recording laws vary significantly by jurisdiction. In the United States, these are generally categorized into "One-Party Consent" and "Two-Party Consent" (or "All-Party Consent") states.

  • One-Party Consent: Federal law and many state laws require that only one party (you) needs to be aware that the call is being recorded.
  • Two-Party / All-Party Consent: Some states require that everyone on the call is informed (and, in some situations, consents) before recording.

Important Note: We provide automated recording notice and tools to support compliance; you remain responsible for using the service lawfully.

Data Security & Storage

We understand that your recordings contain sensitive information. We employ industry-standard security measures to protect your data:

  • Encryption: Your data is encrypted.
  • Access Control: Recordings and transcripts are accessible only by authorized account holders. We do not sell your data.
  • Data Retention: You retain full control over your data retention policies. You can delete recordings and transcripts at any time directly from your dashboard.

Telecommunications Compliance

Our services adhere to regulations set forth by the FCC and other telecommunications authorities. We strictly prohibit the use of our platform for:

  • Unsolicited marketing calls (Robocalls)
  • Harassment or stalking
  • Any illegal activity or fraud

Violation of these policies will result in immediate account termination.

Disclaimer

The information provided on this page is for educational purposes only and does not constitute legal advice. We recommend consulting with a qualified attorney to understand how call recording laws apply to your specific business operations.