Your privacy is paramount. CallCustodian is designed to protect your important communications. This policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We collect information to provide and improve our services:

Account Information: Name, email address, and payment information provided during sign-up.
Communications Data: Audio recordings of calls made through our system, voicemails, and generated transcripts.
Usage Data: Information about how you use our website and services, including log data, device information, and call metadata (duration, timestamps).

2. How We Use Your Information

We use your information solely for the following purposes:

To provide, maintain, and improve the CallCustodian service.
To process payments and manage your subscription.
To generate transcripts using AI technology (recordings are processed programmatically and not accessed by humans unless required for technical support or legal compliance).
To communicate with you about your account and service updates.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

Service Providers: With trusted third-party vendors (e.g., Stripe for payments, Twilio for telephony, AI providers for transcription) who assist in operating our service. These providers are bound by confidentiality obligations.
Legal Requirements: If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Retention

We retain your account information as long as your account is active. Call recordings and transcripts are retained according to your account settings or until you choose to delete them. Upon account termination, your data will be deleted in accordance with our retention schedule.

5. Security

We implement robust security measures to protect your personal information and communications data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. You can manage most of your data directly through the CallCustodian dashboard.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@callcustodian.com.