Frequently Asked Questions

CallCustodian plays a recording notice before the call connects, so callers are informed. We provide automated recording notice and tools to support compliance; you remain responsible for using the service lawfully.

Yes. Your recordings and transcripts are encrypted and stored securely in the cloud. Only you can access them through your account. You can view, download, and manage your recordings from your dashboard.

Many CallCustodian users are divorced or separated parents documenting co-parenting communications. Recordings can be helpful when you need to remember what was said or share context with your attorney. If you plan to use a recording in court, rules can vary—ask your attorney what applies in your case. Best practice: Let the other parent know you’re using a recorded line for child‑related calls.

Getting started takes less than 10 minutes: (1) Create your account at callcustodian.com with email and password and verify your email, (2) Choose a plan (Starter or Professional) and purchase your phone number, (3) Configure call forwarding by entering the phone number where you want calls to ring. You're live immediately—no equipment, apps, or technical setup required.

No, CallCustodian requires no special equipment, apps, or hardware. Everything works through your existing phone and web browser. You just need a phone (both mobile and landline work), an email address, and a web browser to access your dashboard. No downloads, no recording devices, no special setup.

You need to use a CallCustodian number for recording to work properly. Give your new CallCustodian number to ex-spouses, clients, or anyone you need to document communications with. Keep your existing personal number for friends, family, and non-recorded calls. This separation provides protection and boundaries—your ex-spouse or clients only have access to your recorded line, not your personal number.

CallCustodian has two plans: <strong>Starter</strong> ($10/month with 75 FREE minutes) and <strong>Professional</strong> ($20/month with 200 FREE minutes). Additional numbers are $5/month each and share your plan’s FREE minutes pool. Usage beyond your included minutes is billed at $0.10 per minute. No setup fees, no contracts, no hidden charges. Cancel anytime.

Both plans include unlimited transcripts, AI summaries, sentiment analysis, full-text search, secure storage, and access from any device. The difference is included minutes: Starter includes 75 FREE minutes/month and Professional includes 200 FREE minutes/month (pooled across all your numbers). Additional numbers are $5/month each and share your plan’s pool. Overage minutes are $0.10/min.

If you exceed your included minutes (75 on Starter or 200 on Professional), overage usage is automatically billed at $0.10 per minute and charged at the end of your billing cycle. Recording continues automatically with no service interruption. Your&nbsp;dashboard shows real-time usage with a progress bar.

Yes, you can cancel anytime with no cancellation fees through your&nbsp;dashboard. IMPORTANT: Download all your recordings and transcripts before your subscription ends. After cancellation, your subscription remains active through the end of your paid period, then dashboard access is disabled and recordings are permanently deleted 30 days later. You cannot pause your account—cancellation means losing access to your recordings.

Yes, CallCustodian includes powerful full-text search across all transcripts. Find any call in seconds by searching for keywords, names, topics, phone numbers, or dates. Examples: Search "spring break" to find custody scheduling conversations, search "foundation" to find property discussions, search "agreed to" to find verbal commitments. Search results appear instantly with highlighted matches in transcripts.

AI summaries automatically generate up to 5 bullet points capturing key topics discussed on each call, while sentiment analysis detects whether the conversation tone was positive, negative, or neutral. Benefits: Review 20 calls in minutes instead of hours, provide attorneys with call summaries without requiring them to listen to hours of recordings, document patterns of hostile communication for court evidence, and quickly identify which calls require deeper review.

Yes, you can purchase unlimited additional numbers for $5/month each. All numbers share one pooled allowance of your plan’s included minutes (Starter: 75 FREE minutes/month, Professional: 200 FREE minutes/month). Each number can forward to a different phone, or all can forward to the same phone—your choice.

Yes, CallCustodian's&nbsp;dashboard is fully mobile-responsive and works on smartphones and tablets. Access all recordings, transcripts, search, and AI features from any mobile browser (Safari on iPhone, Chrome on Android). Perfect for on-the-go needs: proving facts at child pickup/dropoff, reviewing call details before meetings, or accessing documentation during attorney consultations.

When someone calls your CallCustodian number: (1) They hear a ringing tone (1-2 seconds), (2) The consent message plays (2 seconds): "This call will be recorded for quality and training purposes" (3) Call forwards to your configured number and your phone rings, (4) You answer normally and have a regular conversation, (5) Recording captures both sides automatically until either party hangs up, (6) within a few minutes after the call ends, recording, transcript, and AI insights appear in your&nbsp;dashboard.

CallCustodian transcriptions are typically 85-95% accurate using our Voice Intelligence powered by advanced speech recognition AI. Accuracy depends on call quality, speaker accents, and background noise. Each transcript includes confidence scores highlighting low-confidence segments for review. For legally significant conversations (contracts, custody agreements), always listen to the audio recording rather than relying solely on transcription. Transcripts are best for search, reference, and memory refreshing.

If a caller doesn’t want to be recorded, they can hang up and no recording is created. If they object mid‑conversation, you can: (1) End the call and call them back from your regular phone, (2) Explain it’s your recorded line and offer to call them back from another line if they prefer. In custody situations, you can also offer alternatives like email or text.